FAQ

FREQUENTLY ASKED QUESTIONS

Do you accept OEM or ODM service ?

Yes, please kindly let us know what is your requirements for the products . Lilliput was established in 1993 , there is about 27year experience , we have our own R&D team , so we can custom the products base on your requirements.

What is your price?

You can contact us to get the latest price.

What is your MOQ ?

For different items, we have moq 1units , 5units , 10units etc. So you need to let us know which products you want , then we can tell you the accurate MOQ .

Can you supply the related documentation? Certification,Manul,Report …

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time ?

For the sample , the sample time about 7days

For mass production, the lead time is about 20-30days after all information confirming and receiving your deposit payment .

What is your payment terms?

You can pay via T/T , L/C, Western Union or Paypal .

What is the product warranty ?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items.For some other  Special packaging and non-standard packing requirements may incur an additional charge.

What is your shipping way ?

You can ship your products by sea, air or express . We will recommend a suitable shipping way to you base on your order quantities .

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